FAQs
How can we help you?
How long does it take for my order to arrive?
Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow 1-2 business days for order processing and 5-10 business days for shipping, depending on the selected shipping method.
My product are in poor condition
If the products have arrived damaged, or do not correspond to the order placed, a detailed written complaint must be submitted to BLUEVERT LAB by email at info@bluevert.com within 15 days of receiving the order. Afterwards, the Product(s) must be returned to LABORATORIOS BLUEVERT at the following P.I. Base 2000 Calle 9 Nave 3 30564 Lorqui Murcia, SPAIN.
Once they arrive at their destination, and the case has been analysed, BLUEVERT LAB will have the possibility of refunding the products, excluding any exchange. In this case, the return costs will be reimbursed to the Customer if the error or damage has been in the entire order.
See the detailed conditions in our purchase policy.
How do I make a return?
If the Customer cancels his order of his own free will, without there being an error or damage to the product(s) received, BLUEVERT LAB will reimburse the customer for the cost of said products but NOT the shipping cost, the shipping costs will be €15 (Europe and UK) and €30 (rest of the world).
In the event that the Client cancels an order in which free shipping costs were included, at the time of reimbursement BLUEVERT LAB will subtract the shipping cost from the amount to be reimbursed, corresponding to the shipping costs for the return.
Products must be returned to LABORATORIOS BLUEVERT at the following address: Â LABORATORIOS BLUEVERT, Base 2000 Calle 9 Nave 3. 30564 Lorqui. Murcia, SPAIN.
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Returnable Items:
- Products unopened, unused and sealed in their original packaging, including the protective cellophane or labels (if any);
- Faulty items damaged/broken during transportation;
Non-returnable items:
- Products purchased in promotion for nearing expiry date;
- Open, used products;
- Any issue with the products detected after the 15 days of being delivered.
My order has not been delivered yet
Before making a complaint about a delay, please note that on standard shipping, the dates provided in the shipping confirmation e-mail are only expected ones.
We cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
The stated period does not include the necessary customs clearance time when your order arrives in the country of destination (in the case of countries outside the European Union). Local customs have their own rules and procedures and unfortunately, we have no power over them.
How can I buy the products
Products can be bought through our online store. If you have any questions on how to place the order we advise you to contact us:
By chat
By email with a message to info@bluevert.com
By phone at the +351 211 391 548
Our team will be happy to help you.
I want to place this brand in my pharmacy or store
If you want to place our brand in your store we advise you to contact us:
By chat
By email with a message to info@bluevert.com
By phone at the +351 211 391 548
Our team will be happy to help you.
I need to contact you
You can contact us as follows:
By chat
By email with a message to info@bluevert.com
By phone at the +351 211 391 548
Our team will be happy to help you.
How can I get samples
All our orders include samples so that you may complement your routine and at the same time try new products.
What are the shipping costs
- Portugal (Mainland) and Spain (Mainland and Baleares) – Free shipping costs on purchases over € 45. Shipping costs on purchases under € 45 are € 4.50 (Spain) and € 2.99 (Portugal).Â
- Portugal (Açores and Madeira) – Free shipping costs on purchases over € 65. Shipping costs on purchases under € 65 are € 7.50.Â
- Spain (Canary Islands) – Free shipping costs on purchases over € 65. Shipping costs on purchases under € 65 are € 7.50.
- Ceuta and Melilla – Shipping costs are € 10.50.Â
- Europe and UK – Shipping costs are € 15.Â
- Russia and Rest of the World – Shipping costs are €
What payment methods are accepted on the web
Payment for your order can be made with Visa or MasterCard.
If you have problems finalizing your order, please contact us at info@bluevert.com or on our online chat. We will help you as quickly as possible!